Refund and Returns Policy
At Ratnadeep Gems & Diamonds, we are committed to providing high-quality gemstones and jewelry to our customers. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Return Policy
We offer a 7-day return policy from the date of delivery. If you are not satisfied with your product, you may request a return within 7 days of receiving the item.
To be eligible for a return:
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The product must be unused and in its original condition.
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The item must be returned with original packaging, invoice, and certificates (if applicable).
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The product should not show any signs of damage, alteration, or use.
Refund Policy
Once we receive the returned product, our team will inspect it to ensure it meets the return requirements. If the return is approved, the refund will be processed within 5–7 business days to the original payment method used during the purchase.
Exchange Policy
If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery. After verification, we will arrange a replacement or exchange for the product.
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or personalized jewelry
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Products damaged due to misuse or improper handling
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Items returned without original packaging, invoice, or certification
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Products returned after the 7-day return period
Cancellation Policy
Orders can be cancelled before the product is shipped. Once the order has been dispatched, cancellation may not be possible.
Return Shipping
Customers may be responsible for the return shipping cost, unless the product received is defective or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us:
Ratnadeep Gems & Diamonds
Email: ratnadeepgemsndiamonds@gmail.com
Phone: +91 8391899519
Address: Golden Ivy Complex, Kuttitola, Binoy Sarkar Rd, Malda, West Bengal, India