Frequently Asked Questions

Ratnadeep Gems & Diamonds – Trusted Since 1998

1. Are your gemstones and diamonds certified?

Yes, all our gemstones and diamonds come with proper certifications from reputed gemological labs, ensuring authenticity, quality, and grading accuracy.

2. Do you offer customization for jewelry?

Absolutely! We specialize in custom-made jewelry. You can choose your design, metal, and stones, and our expert craftsmen will bring your vision to life.

3. Can I return or exchange a product?

Returns and exchanges are allowed within 7 days of purchase on select items. Products must be unused, undamaged, and accompanied by the original invoice and certification. Custom-made items are not eligible for return.

4. Do you provide a warranty on your products?

Yes. We offer a limited warranty on manufacturing defects. Normal wear and tear or damage due to misuse are not covered. Details are provided at the time of purchase.

5. What payment methods do you accept?

We accept:

  • Cash (as per government regulations)

  • Bank transfers

  • UPI & digital wallets

  • Debit/credit cards (if applicable)

6. Do you deliver outside Malda?

Yes, we offer delivery across India. Shipping charges may apply based on the destination. For high-value items, we use insured courier services.

7. Can I book an appointment for consultation?

Yes. We encourage customers to book appointments for personalized attention and guidance. Contact us via phone or WhatsApp to schedule a visit.

8. How do I know which gemstone is right for me?

Our gem experts are available to guide you based on your preferences, birth chart (if applicable), or astrological advice. We recommend consulting with our in-house specialists or your personal astrologer.

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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