Welcome to Ratnadeep Gems & Diamonds. By accessing our website, purchasing from us, or engaging with our services, you agree to the following terms and conditions:
1. Product Authenticity
All gemstones and diamonds sold by Ratnadeep Gems & Diamonds are sourced responsibly and come with relevant certification wherever applicable. We guarantee the authenticity and quality of every product.
2. Pricing
Prices are subject to change without prior notice due to market fluctuations. We strive to ensure all prices are accurate; however, we reserve the right to correct any errors.
3. Orders & Payments
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Orders are confirmed only upon full payment.
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We accept payments via approved digital methods, bank transfers, or cash (as per legal limits).
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A receipt will be issued for all transactions.
4. Shipping & Delivery
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Delivery timelines may vary based on location and product availability.
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Ratnadeep Gems & Diamonds is not responsible for delays caused by third-party couriers or unforeseen circumstances.
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Shipping charges, if applicable, will be communicated at the time of purchase.
5. Return & Exchange Policy
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Returns or exchanges are accepted within 7 days of purchase for select items only and must be accompanied by the original bill and certification.
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Custom-made or altered items are not eligible for return or exchange.
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Products must be returned in original condition without any damage or modifications.
6. Liability
We are not liable for any direct or indirect damages resulting from the use or misuse of any of our products.
7. Privacy
Customer data is handled with the utmost confidentiality. We do not share your personal information with third parties without your consent, except as required by law.
8. Dispute Resolution
In the event of any dispute, efforts will be made to resolve it amicably. If not resolved, the matter shall fall under the jurisdiction of Malda, West Bengal, India.
9. Changes to Terms
Ratnadeep Gems & Diamonds reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website or communicated directly to customers.